PBX Operator vacancy at Teton Valley Health Care in Driggs

Teton Valley Health Care is at the momment seeking for PBX Operator on Wed, 03 Jul 2013 06:19:19 GMT. DESCRIPTION Responsible for being the voice of the hospital by providing excellent customer service to a variety of community members, business representatives, and staff. Position responsible for obtaining information from callers to correctly transfer calls to various departments throughout the facilities of Teton Valley Health Care. The Operator will also be responsible for coordinating...

PBX Operator

Location: Driggs Idaho

Description: Teton Valley Health Care is at the momment seeking for PBX Operator right now, this vacancy will be placed in Idaho. More complete informations about this vacancy opportunity kindly see the descriptions. DESCRIPTION

Responsible for being the voice of the hospital by providing excellent customer service to a variety of community members, business representatives, and staff. Position responsible for obt! aining information from callers to correctly transfer calls to various departments throughout the facilities of Teton Valley Health Care. The Operator will also be responsible for coordinating efforts needed in Security, Maintenance and Housekeeping ensuring that any emergent needs are communicated to the proper on call or responsible party. Position will act as back up to the Admissions department when additional help is needed, will be responsible for data transfer of transcription records and reports to the Business Office Manager for additional duties as assigned.

DUTIES

Answers incoming calls and transfers to appropriate extension or department.
Interacts professionally with the public, patients, physicians, nurses, and the public and provides explanation and verbal reassurance as necessary.
Presents a friendly and positive voice to the public to assist in common questions or concerns
Coordinates efforts with security, maintenance, houseke! eping during emergent situations.
Acts as a back up to the! Admissions desk and Financial Counselor.
Explains TVHC regulations such as visiting hours, payment of accounts and patient rights. Screens patients for need of assistance in paying their bill and refers them to the Financial Counselor or billing staff.
Treats patients and their families with respect and dignity. Ensures confidentiality of patients information in compliance with HIPAA and other state and federal regulations.
Assists Clinic in canceling appointments or scheduling needs of patients when other personnel not available.
Responsible for data transfer of transcription records.
Communicates appropriately and clearly to supervisor, co-workers, physicians, nurses and the public.
All other duties as assigned.

QUALIFICATIONS

Required
High School graduate or equivalent
Ability to communicate effectively in English with good interpersonal skills dealing with patients, visitors and employees
Positive attitude with abil! ity to resolve problems and research information
Basic English skills including reading, writing, and speech
Basic Math skills
Organizational and memory skills needed to assist callers and provide directory services
Clerical skills such as filing and typing with high level of accuracy
Basic to Intermediate computer skills in spreadsheets and word programs
Preferred
Experience working in a hospital/clinic or patient care setting
Knowledge of hospital departments and positions
Additional Language skills
Experience working in high pressure or customer service enviroment
CPR certification preferred
Answers incoming calls and transfers to appropriate extension or department.
Interacts professionally with the public, patients, physicians, nurses, and the public and provides explanation and verbal reassurance as necessary.
Presents a friendly and positive voice to the public to assist in common questions or concerns
Coord! inates efforts with security, maintenance, housekeeping during emergent! situations.
Acts as a back up to the Admissions desk and Financial Counselor.
Explains TVHC regulations such as visiting hours, payment of accounts and patient rights. Screens patients for need of assistance in paying their bill and refers them to the Financial Counselor or billing staff.
Treats patients and their families with respect and dignity. Ensures confidentiality of patients information in compliance with HIPAA and other state and federal regulations.
Assists Clinic in canceling appointments or scheduling needs of patients when other personnel not available.
Responsible for data transfer of transcription records.
Communicates appropriately and clearly to supervisor, co-workers, physicians, nurses and the public.
All other duties as assigned.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Teton Valley Health Care.

If you interested on this vacancy just click on the Apply button, you will be redirected to the official website

This vacancy starts available on: Wed, 03 Jul 2013 06:19:19 GMT

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